March 18, 2020
We are closely monitoring the situation surrounding the coronavirus (COVID-19) and its potential impact to our operations and services to plan members. During this uncertain time, PSPP remains committed to providing pension benefits administration to its members at all stages of their lives. We are working closely with our pension administration and investment management service providers, Alberta Pensions Services Corporation (APS) and Alberta Investment Management Corporation (AIMCo), to ensure their operations continue to run as seamlessly as possible while following the recommendations of Canadian health authorities.
At this time, we do not anticipate a significant interruption to regular business operations.
Our goal is for pensioners to receive their monthly payments on time, every time. If you are still receiving a physical cheque in the mail, please log into mypensionplan and sign up for direct deposit. This allows you to have immediate access to your payment and eliminates the need for you to leave the comfort of your home.
Our priority is to ensure the health and well-being of staff, plan members and pensioners, and the community. APS will continue to be available to plan members and participating employers to respond to inquiries, process applications, and calculate and disburse benefits. However, to ensure your health and that of the benefits administration staff, the APS building is closed to the public effective Thursday, March 19, and all in-person group or one-on-one information sessions have been cancelled. APS is in the process of rescheduling those sessions and conducting them over the phone or via webinar.
During the closure, we strongly encourage members to call our member services centre or access mypensionplan where you can use the secure mailbox feature to ask questions, share important information with our member services team, or update your personal information.
If you need to drop off an application form or other pension documents, please mail in these documents or place them in the secure drop box located outside of APS’s front entrance. Documents are collected from the secure drop box regularly.
Further updates will be provided as information becomes available. Thank you for your understanding during this time.