Serving our members is at the heart of everything that we do at PSPP Corporation. Our Purpose is to ensure that our members’ earned pension will be there when they retire. We actively engage with pension plans from across Canada to explore current practices and emerging trends in order to provide the tools and services our members want.
40,886
31,297
21,631
It’s essential that our members have the most current information about their pension benefits, delivered in accessible ways through the most efficient channels. We evaluate and update our processes every year.
Members have access to a suite of online webinars. Registration is convenient and easy. The following webinars are available:
In 2023, PSPP Corporation delivered almost 100 member sessions. Nearly 4,000 members attended these sessions for an increase of almost 1,500 (60%) from 2022. Our goal is to surpass our reach year over year.
As more members attend these sessions and get acquainted with their online tools, more members register for Your Pension Profile (YPP).
| % change from 2022 | ||
|---|---|---|
| Total Registrations | 54,802 | 12% increase |
| % of Active members enrolled | 62.5% | 5.2% increase |
| % of Deferred members enrolled | 45.5% | 4.4% increase |
| % of Retired members enrolled | 56.6% | 13.4% increase |
61% of PSPP members are registered for YPP, for an increase of 8% over 2022.
More and more members are using online tools to manage their pension.
| % change from 2022 | ||
|---|---|---|
| Pension applications | 609 | 46% increase |
| Secure Messages | 2,924 | 9.2% increase |
| Information changes | 19,540 | 13% increase |
More than 50% of pension applications were conducted through YPP in 2023.
Our participating employers play an integral role in ensuring PSPP’s overall success. Employers are often the first point of contact for members requiring information about the Plan. As such, it is critical that we build strong relationships with our employers. We do this through regular touchpoints to understand how to best support them.
PSPP employers have access to a dedicated Stakeholder Representative who is there to answer their questions and direct them to the proper contacts as needed.
During the 2023 year, PSPP Corporation held two roundtable events for our employers, one in Calgary and one in Edmonton. Twenty-three of our employers attended the roundtable events. Roundtable events give employers an opportunity to network with their peers while discussing various ideas and issues with their reporting obligations. The roundtable forum also gives PSPP Corporation the ability to update Employers on any changes to Plan benefits or administration and add valuable employer training to better support their employee/member needs.
"Overall valuable & informative session"
Communication Our employers and members should be the Plan's biggest advocates. To bolster commitment to the Plan we need employers to appreciate its benefits to talent recruitment and retention, and members to appreciate its contribution to their long term security. These outcomes must be achieved through leading and proven communication approaches to inspire engagement, interest, understanding of and commitment to the Plan.